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New Rock Never Miss a Call The auto-attendant provides 24×7 service to customers, and efficiently directs incoming calls to the extensions or cell phones of the correct person through configurable voice menus for business/non-business hours and holidays. The smart auto-attendant can even deliver the calls from VIP or repeat customers to the appropriate agents directly, bypassing voice menus (caller-agent binding).
New Rock Reduction of Telecommunications Cost OM has all the IP remote-calling functions needed to support the remote worker, business travel, and communication with branches through the Internet. With IP, international or long-distance calls are turned into local toll-free calls. With advanced routing capabilities, OM can route calls intelligently according to call types. Combined with New Rock’s WeWei? softphone app and NeeHau? Softconsole, you can achieve more effective and comfortable communications between you and your customers.
New Rock Features - Built-in analog-gateway modules and storage for recording, FoIP, and voicemail - Headquarters and branch-office communications through SIP-based tie trunks - Mobile extensions keep you connected anytime…anywhere - The Windows-based SoftConsole provides click-to-dial, call history, and call recording - Plug-and-play for IP phones - XML/HTTP-based RESTful API for third-party applications - Remote access via New Rock Cloud - Management with New Rock or third-party Element Management Systems (TR-069, SNMP) - Add-on middle-ware for hospitality applications - Peer-to-peer communication between OM IP-PBX and SIP terminals across NAT without the need for static IP addresses, DDNS or port mapping on the access router - Class I lightning protection
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